Case Studies

  • Ocean Holidays

    The transition from our conventional PBX telephone system to a modern hosted IP telephone system at our new premises was made simple for us by EOS. We now have a professional business telephone system at a sensible price.

    We now have a professional business telephone system at a sensible price. EOS Communications are always helpful, easy to get hold of and provide excellent supports provides a comprehensive choice of holiday destinations and offers a variety of services including:Florida holidays, Worldwide Cruise, USA City Breaks, fly drives and packages. They specialise in creating great value for money bespoke holidays that always prove very popular with the thousands of holiday-makers that they look after every year.

    Harry Hastings (Director) says:
    “In 2010 we needed to expand into new premises and we decided to upgrade our telephone system at the same time. We employ around 30 staff at the London office answering telephone enquiries all day and rely absolutely on our telephone system. In addition we have a number of customer service staff working from home. The IP-PBX telephone system which we had been using was not giving us the reliable quality of telephone connectivity to home workers that we had hoped for. We also needed to move premises and were also anxious to minimise the cost and complication of moving lines and retaining telephone numbers during our move.

    EOS Communications had been providing our ISDN access lines for several years and we went to them for advice on the best options for: improving on our PBX telephone system and moving location, whilst retaining our vitally important telephone numbers. EOS Communications proposed a complete solution for us that ‘at a stroke’ got over the problem of number retention, eliminated the expensive ISDN line rentals and gave us a modern system that allows us to run the head office and home workers on one integrated system.

    They project-managed the telecommunications aspects of the move into the new premises got us up and running seamlessly on the move-in day, with no loss of business continuity. This included retaining our established business phone numbers, providing new access lines with Business quality broadband and installing a in the new premises.

    The Hermes® system runs over broadband, eliminating ISDN line rental costs. We no longer have to worry about outgrowing our PBX capacity because with Hermes® we can add new telephones as and when we need them without limit (including of course our home workers). Also, we no longer have a PBX on site with ongoing maintenance costs. We were impressed with the quality of the phones and the ease of use of the whole system.

    The transition from our conventional PBX telephone system to a modern hosted IP telephone system at our new premises was made simple for us by EOS. We now have a professional business telephone system at a sensible price. EOS Communications are always helpful, easy to get hold of and provide excellent support.”

    GTA Civils

    We now have a professional business telephone system at a sensible price and lower ongoing telecom costs than before.

    “GTA Civils” is a firm of professional consulting civil engineers established in 1974, providing: highways, infrastructure and drainage design and project management. They have the reputation of getting site projects completed quickly and economically.

    Martin Roberts (Managing Director) says:
    “In 2006 we faced a dilemma; we were moving to new premises and we wanted a telephone system which would be cost-effective and would also allow us to expand easily if required. The PBX system which we had used for a number of years was subject to frequent issues and was costing more than we were comfortable with. We talked to EOS Communications, who proposed the complete solution for us and project-managed the telecommunications aspects of our move into the new premises.

    They organised the porting of our established business phone numbers, provided new analogue lines with broadband and installed a Hermes hosted VoIP telephone system in the new office. The system runs on a single broadband line, eliminating ISDN line rental costs. They installed all the CAT5e data cabling for the office PC network and for the phones. We no longer have to worry about outgrowing our PBX capacity because with Hermes we can add new telephones as and when we need them without limit. Also, we no longer have a PBX on site with ongoing maintenance costs. We were impressed with the quality of the phones and the ease of use of the whole system.

    The transition from our old PBX to the Hermes VoIP system in our new premises was made simple for us by EOS. We now have a professional business telephone system at a sensible price and lower ongoing telecom costs than before. EOS Communications are always helpful, easy to get hold of and provide excellent support.”

    Wind Prospect

    The beauty of the system is that we can add new office telephones as and when we need them and the system runs on a single broadband line, reducing the number of line rentals required.

    “Wind Prospect” undertakes all aspects of wind energy development, including design, construction and operation as well as due diligence and validation work. The company has grown from two employees in 1995 into an international organisation with 108 employees with offices in Europe, Australia and USA.

    Dr. Euan Cameron (Chairman) says:
    “We were looking to relocate one of our UK offices in Haywards Heath. Given the type of technology on which our Business is based, it is not surprising that we were drawn towards more modern and greener technologies for the office systems. So the choice of VoIP for the telephone system was a natural one and EOS Communications has proved to be a very professional and reliable provider.

    We commissioned EOS to install all the data and telephone CAT5e cabling in the new office and to provide the Hermes IP phone system. We subsequently adopted the Hermes system at our offices in Durham, Lancaster, Halifax & Solihull and we are now considering extending the system to our other sites.

    I travel frequently to our other sites and EOS configured my Nokia E65 mobile phone so that it doubles as a Hermes IP phone. This means that I can connect to the internet via the WiFi built into the E65 and make free Hermes IP calls from USA, Canada, Australia and China back to our offices around the UK.

    The beauty of the system is that we can add new office telephones as and when we need them and the system runs on a single broadband line, reducing the number of line rentals required. We have three digit extension dialling between all sites and all these calls are free. Calls to other numbers in the UK and overseas are substantially cheaper than the traditional alternatives.

    I would wholeheartedly recommend this system to any business, particularly if it needs to operate across multiple sites.”

    French Property Shop

    Hermes gives us all the features of a big office telephone system, including call forwarding between the phones and free calls between all sites and much lower call costs for external calls to the UK and France.

    “French Property Shop” provides English speakers from around the world with expert guidance enabling them to purchase properties in France, with the security of local French expertise.

    FPS has over 17 years of experience in this field and has been based in Ashford, Kent for the last six years with a team of specialist French speaking staff, all of whom have been driving between 10 and 80 miles a day to get to the office at a cost of up to £700 per month each. This burden has lead to some former colleagues to pursue alternative careers and certainly produced staff retention problems. The carbon footprint purely from driving to and from work is estimated at 6.3 tonnes per person per year. The additional costs of a conventional office (rent, rates, etc) when combined with a growing awareness of of the ecological impact, made FPS start to consider the alternatives to all driving to a central office.

    David Todd (Managing Director) says:
    “Our search for practical and cost-effective alternatives led us to EOS Communications. EOS professionally reviewed our situation and discussed what we wanted to achieve. In clear, easy to understand language they explained the best options available to enable us to close the central office and set up all the employees as home-workers, with business quality broadband to run PCs and phones, using the Hermes hosted VoIP telephone system.

    In summary, Hermes gives us all the features of a big office telephone system, including call forwarding between the phones and free calls between all sites and much lower call costs for external calls to the UK and France.
    As a business, this means that we have benefited in several ways:

    1) Reduced Costs
    - No leasing costs of a central office
    - Telephone costs are lower

    2) Improved Staff Productivity
    - An average of two hours driving removed every day
    - No petrol or other motoring costs
    - Net result, happier and less stressed staff

    All of which contributes to increased profits and we have genuinely reduced our carbon footprint at the same time!”