Unity PC Application

  • An invaluable PC application giving: easy phone admin toolbar, monitoring of up to 20 users and showing status (free, busy, dialling, do not disturb), integration with MS Outlook contacts and compatible CRMs, hot desk logon and instant messaging.

    You can call CRM contacts from the Unity Directory with a mouse click. Incoming calls show a pop-up on your PC monitor with the caller’s number and name. You can transfer calls, put them on hold and set up multi-party conference calls with ease.

    The call logs tab instantly shows you the calls: dialled, received and missed. It also shows the time, caller’s number & name (if in your CRM) and you can call back any of these numbers with a mouse click.

    From the settings tab you can set call forwarding, call diverts, simultaneous ring, voicemail and other call handling functions. Unity DesktopAn invaluable PC application giving: easy phone admin toolbar, monitoring of up to20 users and showing status (free, busy, dialling, do not disturb), integration with MSOutlook contacts and compatible CRMs, hot desk logon and instant messaging.

    You can call CRM contacts from the Unity Directory with a mouse click. Incomingcalls show a pop-up on your PC monitor with the caller’s number and name. You can transfer calls, put them on hold and set up multi-party conference calls withease.

    The call logs tab instantly shows you the calls: dialled, received and missed. It alsoshows the time, caller’s number & name (if in your CRM) and you can call back anyof these numbers with a mouse click. From the settings tab you can set call forwarding, call diverts, simultaneous ring,voicemail and other call handling functions.

    Unity Agent

    Designed for call centres, Unity Agent has all the features of Unity Desktop plus: real-time queue performance and statistics for the call centre/s. So agents and supervisors can see at a glance how many calls are in queue and the individual agent performance