What do you Get?

  • Setting up a new system involves the minimum of hassle…

    In summary:

    1. We provide the IP Telephones for your office/s

    2. These are connected to a suitable broadband service

    3. You are ready to go!

    Behind the scenes a lot goes on and we project management all aspects of providing the system

    1. We talk through with you what you want the telephone system to do

    2. We produce a clear proposal showing how we will meet your requirements and the costs

    3. If you decide to go ahead, we ensure that there are suitable access lines and broadband capacity

    4. We configure the telephone system to your precise requirements. This includes setting up:

    • User names
    • Licence types
    • User options (such as: voicemail boxes, DDI numbers, call recording etc.)
    • Group options (such as: hunt groups, call centres, music on hold etc.)
    • Porting existing numbers (where required)

    5. We deliver the telephones to your office/s and provide engineer installation where required

    6. We provide training to your administrator and key staff

    Hermes® User Licences:

    Each licence type gives you a number of features. These are summarised below and shown in detail in the Table – Feature Definitions

    Basic

    Entry level licence providing basic calls in and out, call waiting, annonomous number reject. Ideal for users who do not wish to transfer or forward calls.

    Standard

    The most popular licence. The main additional features are: call transfer, call forwarding (always, when busy, when no answer, when unreachable), hot desking (guest). Ideal for most office users.

    Premier

    This adds a host of features including: remote office, barge-in exempt, simultaneous ring, hot desking (host). Ideal for users who require more control and/or are not always office-based.

    Power

    This provides a full range of extras including: remote barge-in, Unity Pro, 8-party conference call, shared call appearance and many more. Designed for managers and supervisors.

    Hermes® User Options:

    Hermes® Group Options: